Today, guests expect more flexibility and control over their travel experience. Providing self-check-in kiosks is the perfect way to meet this demand. The kiosk can be installed in the lobby, allowing visitors to quickly and easily check-in for their stay. This enables staff to focus on other tasks that require their attention.
Streamlined Check-In Process
Self check-in kiosks for hotels are a game-changer for business travelers. They help to streamline the hotel’s check-in process and reduce wait times, freeing up front desk staff to focus on more meaningful tasks. In addition to providing a faster and more convenient check-in experience for guests, kiosks also save the hotel time and money. Automating repetitive processes such as printing receipts and handing out maps can free up front desk agents to focus on assisting guests with more personalized service.
Hotels need a smooth and fast check-in procedure as business travel becomes more popular. A streamlined process is critical to creating a positive guest experience and increasing retention and ancillary revenue.
A modern hotel check-in procedure should include a variety of upsells and add-ons for guests, including room upgrades, parking permits, pet services, and spa packages. Providing these upsells at the point of sale can increase incremental revenue for the property, boosting the bottom line during a time when every dollar counts. Streamlined check-ins and quick check-outs are also key components of the Global Entry program, which allows frequent low-risk business travelers to bypass lines at US Customs when traveling internationally. This program can greatly benefit your hotel, especially in this age of resource constraints.
Convenient Access to Information
Self-check-in kiosks provide customers convenient access to information without waiting for a staff member. Whether they need to check their reservation status or find out about a new product, they can easily access the information they need from a kiosk. This reduces waiting times and queues and creates a more pleasant experience overall. Furthermore, the kiosk can gather useful data about the customer, such as their stay history and previous purchases, which can be retrieved and used for future visits. Another benefit of using self-service kiosks is that they save staff resources at the front desk. This can help hotel managers reduce the number of receptionists required to manage the front desk lobby.
As a result, they can reallocate staff resources to other areas of the hotel. This can lead to a significant reduction in staff turnover and improve overall operations. In addition, a hotel could also use the opportunity to upsell additional services. This can be an ideal way to increase revenues, particularly during dry spells when rooms are not booked due to low occupancy levels. To make the most of your kiosks, it’s important to have custom signage that communicates the purpose of the kiosk. This will help ensure that the right audience sees the kiosk and increases traffic to your business.
Time-Saving Features
Self-check-in kiosks are a game-changer for business travelers who want to maximize their productivity while on the road. They eliminate delays, reduce costs, and ensure guests get the best stay possible.
Hotel kiosks can be used to check in, scan travel documents, and print room keys in less than a minute. They also help guests manage phone calls and access the property’s WiFi.
Moreover, they provide information about nearby landmarks and walking paths. They can also help guests arrange shuttle bus pickups, purchase gift vouchers, and additional upgrades, and extend bookings.
Also, hotel kiosks are an excellent way to collect accurate guest information for future marketing campaigns and other promotions. This data allows hotels to improve facilities and provide targeted experiences for short-term and long-term guests. Furthermore, they can eliminate the need for front desk staff to take on manual booking processes. This saves staff time and energy, freeing them to focus on other crucial tasks for a successful guest experience.
Increased Revenue
If you’re a business traveler, you know that checking into your hotel can feel stressful and frustrating. Long lines and wait times can make you feel you’re being treated unfairly, leading to a dissatisfied experience.
If your business relies on hotel guests, you must ensure they have a positive, memorable stay. Streamlined check-in processes and automated services can help you attract and retain customers.
A self-check-in kiosk can reduce the time it takes to get checked in, allowing you to maximize revenue from the room occupancy rate. This also frees up staff to focus on other tasks, increasing customer satisfaction and employee engagement to increase sales in the long run. In addition, you can increase revenue through increased room upgrades and add-ons. Some guests are comfortable making purchases from a kiosk and may be willing to pay more than they would have if interacting with a front desk attendant. If implementing a self-check-in solution, ensure the kiosks are easy to spot and strategically placed throughout your facility. Ideally, they’re right in front of the check-in counter to catch guests’ eyes as they enter the building.
